Multi-family house Berlin–Kreuzberg
Start of administration
August 2005
Initial situation
- House with a large percentage of one-room apartments, problematic neighbourhood, many young tenants
- High level of wear in the common areas
- High fluctuation with stable net rent, but losses due to rent withholdings
Measures
- Improvement of tenant satisfaction through fast processing of damage and defect reports
- Improvement of cleaning services and intensive support for paint scribbling and the like, therefore constant removal of such scribbling
- Close contact with tenants for questions and requests of any type
Results
- Reduction of fluctuation by 50% and of maintenance costs
- No rent losses due to unrepaired damages
- Improved quality of living conditions within the building and a significantly higher social satisfaction
- Inquiries from potential tenants upon referrals from current tenants
